"Margaret is FANTASTIC!"

Hi Bill,

I just wanted to drop a note of Thank You for the wonderful service I received from Margaret and the staff.  Margaret is fantastic - she worked with my extended warranty company and answered all my questions.  She was very patient in explaining the problems and repairs needed - no small task to make sure a technically challenged customer understands!
 
I have searched for a trusted and reliable mechanic since moving to Orlando 5 years ago!  I am so happy to find a company with staff I can trust and look forward to your team keeping my Cadillac running for years to come.   Thank you!

 

D. Smith

"Exceptional"

Corey Toombs is a truly exceptional sales consultant. We will always purchase Cadillacs from him in the future at Massey.  We have owned numerous Land Rovers and we were never treated with the degree of respect, professionalism and experience that Corey displayed during our purchase.  Your finance folks are equally outstanding.  This is a TOP NOTCH dealership with extremely qualified and highly trained employees. I am overwhelmingly imprressed. The staff made the purchase of these vehicles an absolute joy. With warm regards,

Gina F.

Gina F

My name is Jonathan G.   On December 15th, 2011, I brought my 2005 STS in for work.  My service representative was Margaret Clevenger.  I've tried to have her assist me the many other times I've brought my car in, because she is one of the sweetest and most professional reps I've ever had the privilege of knowing.  I love how your entire store gets to know your customers.  Margaret always takes interest in our personal lives, and the friendship we've established never feels like it's a customer-tech relationship, but a true friendship.  We really appreciate her hard work and diligence at getting our car fixed and delivered in a timely manner.  She communicates very well, and always gets a hold of me to let me know what's being done with my vehicle, and how soon she can get it to me.  Your store is about 30 miles from our home.  The drive is abosolutely worth the extra distance, because we know we have people like Margaret taking care of us.  I trully thank her, and your store for the exceptional care for our car, and my wife and me.  That's why we keep coming back!  We wish you a very happy new year, and another big "THANK YOU" to Mrs. Clevenger!

 

-Best regards,

Jonathan G

Jon G

"Service"

I really wanted you to know was that Charlie from All Pro called to let me know that he has never worked with a more knowledgeable, well-run service staff as he did over the last couple of days with those over at Saab of Orlando. And so I just wanted to thank you and your team for such wonderful service.

 

Michelle J.,

"Under promise and Over deliver"

Finding employees of this caliber is getting more difficult every day.

Terry .C

"Customer Satisfaction"

This experience shows what a fantastic organization you have and your commitment to customer satisfaction.

Leila L.

"Why by from Massey Cadillac?"

I wish I could patronize your establishment on a regular basis as it is quite apparent that customer service is a priority. This incident exemplified why people should buy a Cadillac.

Michael R.,

"Service & Courtesy"

On a recent trip to Florida my driver?s side window would not go up. I discovered this while I was boarding the Auto Train to Virginia. I called Cadillac and the gentlemen there made contact with your Dealership for me to have it fixed. I would put in contact with a gentleman by the name of Mike Chernow.

The problem worsened when a 17 hour Auto Train run turned into a 24 hour trip. I was supposed to arrive in Florida at 9am and about noon, while still on the train Mike called me and asked if I was still coming in and said not to worry that he would take care of me when I got there.

When we finally arrived Mike & his staff treated me wife and me with the Best Possible Service & Courtesy! I feel like he went beyond what was required of him. He handled my situation and as a result I felt I had to let you know.

Thank you for being the kind of dealership that makes me proud to continue to be a Cadillac owner.

Raymond D.

"Team Leader"

 This is to commend your Wayne Anderson for the highly professional and caring service he provided in an emergency situation last week.

My wife and I were returning from Naples when we were forced off the road by a lane-changing truck in Davenport. We were lucky in that we only suffered damage to our passenger side tires, rims, and front fender. We get nervous knowing how close we came to complete disaster.

Wayne took charge of all details of the work required to get us back on the road, coordinated the paperwork with our insurance company, USAA, and led your team of fine people to actually getting the job done; all the while keeping in contact with us and building our confidence that we would get home safe and sound in a timely manner.

Bill, we would ask that you convey our appreciation to all of your capable people who worked on our car, with special recognition to Wayne Anderson the team leader. He represents your company in Cadillac tradition....the best!

John R.

"Thank you!"

Tony, as I told you on the phone yesterday, my experience at the Massey collision center was A+++.  I had a truly horrible experience there about 3-4 years ago and brought my car in to you this time on the recommendation of Mike Chernow (who I would be lost without - he is WONDERFUL!).  Michael was at all times highly professional, he kept in contact with me regarding the status of my repairs, everything he said would happen did happen and every time that he promised was carried through.  It was a wonderful experience, made more so by Michael's professionalism, his courtesy, and his ability to carry through on his commitments to follow up and make certain my car was ready on the date he originally quoted to me.  It was a pleasure working with Michael and I so appreciate his kindness.

 

For obvious reasons I hope I don't have to come back to the collision center, but at least now I have total confidence that the collision center is well run, well organized and the people there are truly terrific.

 

Please thank Michael again for me.

 

Susan C

"Long Weekend"

I have lucky to have been a part of the Massey Experience for almost 30 years. This visit for a quick tune-up and inspection was the BEST and most unbelievable experience I have ever had. I arrived at 735am and was greeted in about a minute, Mike Chernow took my info and was on to the rental stand in mere minutes. It only took a few more minutes to get the Enterprise car for the day, and I was out of there before 8am! To get the car, I knew I was running late (horrible on a Friday) and called to ask if I was a couple of minutes late could I still trade out cars. Service said no problem, and sure enough I showed up at 557pm. I traded in the rental, paid up my bill, got my car and was out by 605pm. INSANE! That could not have been any easier. Thanks to the crew for helping out on a Friday before a long weekend!

Charles H

Charles H

"Good Job!"

Mr. Bill Hull,

 

I've been purchasing Cadillac's for the past twenty five years, and have dealt with numerous dealers, as I moved around the country as a GM for Sears. My purchases have been several DeVille's, STS's, XLR's and DTS's. Overall the products and the services were satisfactory, however my purchase experiences were less than satisfactory overall. Many of the salespersons were required to play games, going back and forth to the manager on duty for a price. As an executive of a large corporation, I know you need a specific profit margin to stay in business, however we don't need to play games with your customers to make a deal.

 

I was extremely pleased with the professionalism of your Director of Operations, Jeff Gorton, and the knowledge and patience received from your salesperson, Corey Toombs.  I always own two Cadillac's, one for my wife and one for me, and it was a true pleasure to deal with your organization today. Rest assure, I will drive from Tampa to Orlando tp make my next purchase from your Dealership.  My wife even commented on the way home how pleasant the overall experience was. Trust me, this is not the norm at other dealerships...and they wonder what is wrong with business. I can tell you, if you treat your customers with respect and dignity, they will buy and return for future purchases. When businesses take the eye off the consumers, they loose market share period.

 

Mr. Hull, thank you for focusing on your employees, and in return, they focus on the customer. As future auto needs occur in my household, I will be back, and make the trip to Orlando, because of your people, especially Jeff Gorton. He made himself readily available and extremely focused on customer service, as well as Corey, my salesperon. I will surely spread the word to my friends in Tampsa, and to my financial advisors at UBS in Orlando.  Job well done Bill!!!!

 

Thanks again!!!

 

Lynn F

Lynn F

"Sales at it's Best!"

As longtime Lincoln owners, my wife and I dropped by your dealership last week to "just look around".  We left six hours later with a 2011 CTS.  The reason our short visit turned into a sale was because of Andrew Saksa.  He is a true sales professional.  Andrew's presentation of Massey and the Cadillac brand came "straight from the heart".  He truly believed what he said and that built our strong trust in him.  Andrew did not sell from a personal agenda.  He took the time to get to know us and then sold to satisfy our needs.

Andrew's technical knowledge was amazing.  It has to be a difficult task to keep up with all the "bells and whistles" that are offered on luxury cars these days.  He never missed a detail as we test drove the SRX, STS, and CTS.

Thanks to you and all your staff for such a pleasant buying experience.  My wife Renee and I are looking forward to recommending Andrew Saksa and Massey Cadillac North to all our friends.

Russ & Renee